Customer Service Representative

About us

WVH is an industry leader in premium wall paneling. We are professional, agile, and customer-centric company on the rise.

Our work environment includes:

• Relaxed atmosphere
• On-the-job training
• Casual work attire

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a call center Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:

- Answer incoming customer inquiries via phone, email, and chat

- Provide accurate and timely information to customers regarding products, services, and promotions

- Assist customers with placing orders, processing returns, and resolving any issues or concerns

- Conduct outbound calls to follow up with customers and upsell additional products or services

- Maintain customer records and update information as needed

- Collaborate with other departments to resolve customer inquiries or escalate complex issues

- Handle customer complaints in a professional and empathetic manner

- Ensure customer satisfaction by providing personalized and efficient service

Requirements:

- High school diploma or equivalent

- Previous experience in Customer Service or a related field is preferred

- Excellent verbal and written communication skills in English (additional language skills such as Spanish are a plus)

- Strong problem-solving abilities and the ability to analyze customer needs

- Proficient in using computer systems and navigating multiple software applications simultaneously

- Ability to work in a fast-paced environment while maintaining attention to detail

- Strong phone etiquette and active listening skills

- Ability to work well independently as well as part of a team

- Basic math skills are essential for this position as you will deal with measurements

- Experience in fast growing start ups facing constant change is preferred

If you are passionate about providing exceptional Customer Service and enjoy working in a dynamic environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person