Address
Form of workJob Title: Client Relations Specialist
Company: Real Res, LLC
Location: 6801 Palisades Park Ct, Suite #2, Fort Myers, FL 33912
Job Type: Full-time
Schedule: Monday – Friday (8:30 am – 5:00 pm), with the ability to work a hybrid schedule after 6 months of employment.
Pay: $16.00 - $18.00 per hour (based on experience)
About Real Res, LLC:
Real Res is a dynamic and innovative Real Estate Industry company committed to providing exceptional services and building long-lasting relationships with our clients. We are seeking a dedicated and client-focused Client Relations Specialist to join our team and help us continue delivering outstanding service and support to our valued clients.
Job Overview:
As a Client Relations Specialist, you will be responsible for fostering strong and mutually beneficial relationships with our clients. Your primary objective is to ensure that clients have a positive experience with our company and to address any questions, concerns, or issues promptly and professionally. You will be the main point of contact for clients, serving as an advocate for their needs and facilitating effective communication between them and our company.
Key Responsibilities:
- Client Relationship Management: Foster trust-based relationships with clients, understanding their needs and preferences.
- Client Communication: Respond to client inquiries professionally via phone, email, or chat.
- Issue Resolution: Address and resolve client issues while collaborating with relevant departments.
- Client Onboarding: Facilitate smooth onboarding for new clients and provide necessary assistance.
- Client Feedback: Gather feedback to improve services and enhance the client experience.
- Documentation: Maintain accurate client records in our system.
- Client Education: Educate clients on services, updates, and resources available.
Qualifications:
- High School Diploma or GED required.
- 2+ years of office experience.
- Proven experience in client relations, account management, and Customer Service.
- Excellent interpersonal and communication skills.
- Strong problem-solving and organizational abilities.
- Proficiency in relevant software applications and CRM systems.
Benefits and Perks:
- Paid training.
- Medical insurance is provided by the company.
- Voluntary dental, vision, and insurance options.
- Paid time off, including holidays, bereavement, etc.
- Employee Assistance Program (EAP) offering counseling and support.
- Opportunities for career development through an online learning platform.
If you are a client-focused, detail-oriented individual with excellent communication and problem-solving skills, we invite you to apply for the Client Relations Specialist position at Real Res.
Why Us?
REAL RES is a Real Estate Property Research provider. We have been in the industry for over 20 years and are considered one of the most trusted sources for Municipal Lien Searches and HOA/Condo Estoppel Certificates Nationwide.
REAL RES is known for providing fast, reliable service for Real Estate title support (residential and commercial properties) with a 100% satisfaction guarantee and a $1 million E&O Insurance Policy.
Our staff plays a crucial role in providing that service by adhering to our core values which are Reliable, professional, dedicated, and Good Character.
If you are looking for a meaningful career, we hope you will consider REAL RES. As an employer, we promise to provide you with a mission-driven purpose in which you can help others achieve the American dream of homeownership through the exceptional work you perform.
To learn more about REAL RES, please visit our website at www.realres.com.
REAL RES is an Equal Opportunity Employer and promotes a Drug Free Workplace.
