Customer Service Rep

South Metro Animal Emergency Care is an AAHA accredited 24/7 emergency care facility that is part of the Lakefield Veterinary Group. Here at South Metro, we strive to follow Lakefield's core values ofRespect, Wow Service, Learning, Fun, and Doing the Right Thing. We believe that our clients and patients deserve the best possible care we can provide and are working to improve our standard of care, our clinic culture, and our reputation within the community. We are looking for team members that have a passion for veterinary medicine as well as client service and are willing to be a part of this growing and changing team. Positivity and enthusiasm are a must. If you are interested in being part of something amazing, please send us your application. We would love to talk to you!

We are currently looking for team members to join us on part-time for day shifts (8am-5pm) and full-time for evening shifts (5pm-2am). Some holiday and weekend hours will be required.

Responsibilities include but not limited to:

• Welcoming pets and their families and creating a comforting environment.
• Precise and dedicated client service and follow through.
• Emergency triage over the phone and in person.
• Client check-in and record management.
• Client check-out and working with clients on payment options such as CareCredit and ScratchPay.
• Handling difficult conversations about finances with respect to the clients.
• Anticipate client's needs, provide information, and compassion.
• General clean-up of lobby, exam rooms, and entrance area.
• The ability to assist clients through difficult times, such as euthanasias.

Qualifications:

• Minimum of one years' experience working in a client focused role in aveterinary practice.
• High attention to detail.
• Ability to handle stressful situations in a positive, productive way.
• Works well with the team.
• Able to think critically and make decisions.
• Willingness to learn and grow within veterinary medicine.
• Strong desire to provide exceptional service.

Benefits include:

• Medical, Dental, and Vision available for full time employees.
• HSA and FSAplans available.
• Pet Discount.
• 401k with company match.
• Continuing education.
• Employee Assistance Program.
• Uniform allowance.
• Shift Differential.
• PTO and Holiday pay.
• And more!