Address
Form of work
SalaryThe Opportunity:
The purpose of the Customer Service Representative (Prepress) role is be a point of contact between our customers and internal departments to facilitate the timely creation and use of photopolymer printing plates for large format flexographic printing.
How you will impact WestRock:
- Serve as advocate and point of contact between our customer and internal prepress department
- Order Intake and initiation of pricing, print card, and printing plate requests
- Define and translate customer instructions into Job Tracker database
- Collect and organize digital assets for use in pricing, graphic and production departments
- Accurate pricing of material, manufacturing and service costs required by customer
- Control point for data accuracy in the estimating system
- Collect / Audit Customer and Press Specifications.
- Priortize and organize daily workload
- Ensure all customers needs are met on a timely basis
- Establish goals, track results
- Tracking monthly financial results against budget / forecast for customers serviced
- Be accountable for internalizing plate spend of locations serviced
- Collaborate with Team Members and Management to develop creative corrective actions / solutions to customer issues or gaps in process to improve quality, lower cost and accelerate speed to market
- Perform / schedule audits and training on the use and maintenance of photo polymer printing plates
- Assure that on a daily basis all company standards and Customer Commitments are met
- Work Safely at all times
- Perform other duties as assigned and assist anywhere needed
What you need to succeed:
- Experience with Flexographic Printing preferred
- Microsoft Office and Mac Experience Required
- Adobe Illustrator Preferred
- Experience in Customer Service Required
- Strong written & oral communication skills
- Project management skills
- Problem solving and analytical skills
- Excellent time management skills - ability to be proactive and acknowledge priority
- Ability to resolve conflicts and develop teamwork
- Ability to work independently… Self Starter
- Highschool or GED equivalent
