Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the North Carolina Medicaid. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
- Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
- Places outbound Customer Service or customer satisfaction calls, as required by client.
- Completes call guides; gathers and verifies required information.
- Attends telephone skills and program information training sessions; adheres to established levels of service.
- Adheres to established Customer Service and documentation standards within required time frames.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Performs clerical or administrative duties as assigned.
WHAT YOU’LL NEED TO SUCCEED:
- Education: High School Diploma/GED
- Required Experience: 1+ years of related experience
- Security Clearance Level: n/a
- Required Skills and Abilities: Customer Service, communication, problem solving
- Preferred Skills: Customer Service
- Location: Hybrid
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications