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Form of workOB TITLE: BRANCH CUSTOMER SERVICE REPRESENTATIVE
DIVISION: B&D Technologies
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
SUMMARY
Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer needs Employee will be in a constant learning stage while performing the functions of this position. This position reports to the Customer Service Manager.
TYPICAL DUTIES
This position requires the employee to be in direct contact with customers, whether by phone or at sales counter. Duties will include taking orders from customers and assisting account managers, checking inventory and keying orders in computer system along with other general office clerical functions. Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions. Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.
REQUIREMENTS
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel, reach with both hands and arms; and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. He/she may also be required to sit and climb or balance; must be able to regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally move more than one hundred pounds with assistance. Duties will require use of various measuring tools, basic math skills and basic computer skills. Excellent verbal and written communication skills are required. Employee may be required to drive various vehicles to include, trucks and forklifts.
CONDITIONS OF EMPLOYMENT
Successful candidates must submit to post offer pre-employment physical examination, drug screen, and have an acceptable 3 year Motor Vehicle Report as may be required by current company policy.
WORKING CONDITIONS
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions.
For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.
B & D Industrial is an equal opportunity employer
