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Salary
Customer Service Rep.
We are growing! An opportunity to join the C.A. Ferolie Team in the Corporate Headquarters in Montvale, NJ! We are looking for an enthusiastic and experienced Customer Service Rep to work in a collaborative environment and deliver exceptional results.
Who We Are
At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence having provided our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.
Overview of the Role
Serves as a liaison between our clients (Consumer Products manufacturers) and customers (retail and wholesalers) who purchase their products.
Schedule: Monday-Friday from 8:30 am-4:30 pm
Salary: $38,000- $42,000 per year
What You Will Do at CA Ferolie
- Accurate and efficient processing of orders received either by email, fax, EDI, or phone using a computerized order processing system.
- Maintains item, pricing, and promotional allowance files, adjusts orders when requested to do so, and performs invoice reconciliation.
- Responds to order-related inquiries from internal and external parties, and interact with Business and Account Management personnel.
- Keeps management fully informed of all relevant information in a timely manner.
What We Offer
- Hybrid Work Schedule
- Medical/Dental/Vision/VTL
- Flexible Spending Account
- Company-paid Life/AD&D Insurance
- 401k match
- Generous PTO
- Paid Holidays
What You Should Bring to the Table
- Basic computer (email, Excel, Word) and office equipment (copier, fax, phone) proficiency is required.
- Experience, and/or an understanding of the Consumer Products (food and non-food) and/or Retail/Wholesale Industries, and of order processing is a plus.
