Customer Service Rep. (Csr) - March Lane Ampm

If you value RESPECT, TEAMWORK and QUALITY OF WORK and are looking for a rewarding career with opportunities for growth, come join the team!

If you seek a team that values RESPECT, you have a strong commitment to TEAMWORK, you take pride in the QUALITY OF WORK you do, you are flexible and adaptable to change as well as have the ability to handle difficult situations, then you would be a GREAT fit for our Customer Service Representative role!

Work as part of a TEAM to engage with our customers creating an inviting atmosphere and experience, they want to continue coming back to. With our fast-paced convenience store environment, it is essential we have a Team Member who is outgoing, fun, enthusiastic and energetic.

Strauch AMPM values YOU! You can grow in your skillset engaging in many facets of the store in regards to sales, food preparation & Customer Service. We offer opportunities for growth within our fast-growing organization and encourage you to develop your skills and leadership.

WHAT WE NEED FROM YOU: (other duties may be assigned)

• Serve as a hospitality ambassador by greeting customers and providing an excellent experience
• Prepare quality food and bakery items in a fast & friendly manner to meet customer expectations while following proper safety procedure
• Complete customer transactions accurately and efficiently, and ensure to always be in compliance with applicable age restricted items such as tobacco and alcohol
• Maintain a neat and clean appearance in the store, as well as receive and replenish food and beverage supplies and products

The foundation of our Company are our CORE VALUES-

Respect - Team Work - Quality of Work

ESSENTIAL FUNCTIONS:

1. Greet customer with a smile, eye contact, and hello.
2. Build customer loyalty
3. Up sell and meet customers needs
4. End customer transaction with a "thank you, come again"
5. Responds to emergency situations and performs all required duties as indicated in the Hazard Communications Kit and
6. Injury/Illness Prevention Manual.
7. Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.
8. Collect payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.
9. Interacts positively with the public and resolves basic Customer Service issues within prescribed limits, using tact and sound judgment.
10. Communicate effectively and positively both face to face and using the phone. Understand written and oral instructions.
11. Prepares fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.
12. Must adhere to company standards regarding sanitation, refrigeration and cooking;
13. Responsible for all cash, merchandising and equipment at the facility during assigned shift.
14. As necessary, instructs customers how to use self-serve equipment.
15. Prepares required reports to account for all funds and products sold at the facility during assigned shift.
16. Takes-inventory of items, counts ·money and balances reports in accordance with Company policy.
17. Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.
18. Stock all shelves, including walk-ins, with merchandise.
19. Maintain time record each week to accurately indicate the hours personally worked.
20. Maintains assigned "PRIDE" areas.

Scope:

CSR acts as primary contact with the customer. This business is a 7-day, 24-hour operation. Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, Customer Service, receiving and stocking, ABC compliance, and preparation of a frequently changing menu of fast food (hot prepared foods, hot and cold beverages, frozen desserts).

Working Conditions:

Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes from walk-in cooler to normal store environment. Will work in proximity to oven and food warmer. Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.

Physical requirements:

• Must have the ability to lift at least 25 pounds.
• Must be able to stand in a confined space for hours at a time.
• Must be able to work outside during all seasons (summer heat, winter cold and rain)
• Must be able to work in a fast paced environment while maintaining a high energy level.