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Form of workJob Description
About Us: Array is the litigation support partner that delivers speed, accuracy and unmatched service. Our mission: to seamlessly manage the logistics of litigation so lawyers can focus on winning their cases.
Customer Service Representative Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering service questions and suggesting information about other services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction, and following up to ensure resolution.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
- Customer service
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- Presentable
- Detail Oriented
- Team player
- Reliable
- Valid Driver's license
- Flexible schedule
- Must be able to lift 50 lbs
Education, Experience, and Licensing Requirements:
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience is an asset but not necessary with willingness to learn
