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Form of workJob Description
The RPM Customer Service Rep completes referrals, schedules telehealth virtual appointments for patients with Remote Connected Care (RCC) Clinician, and works hands on with medical equipment to be provided to patients for remote patient monitoring (RPM) programs.
Job Responsibilities:
Qualifications
Education and Experience:
Physical Demands:
The employee must occasionally lift and/or move up to 25 pounds.
The RPM Customer Service Rep completes referrals, schedules telehealth virtual appointments for patients with Remote Connected Care (RCC) Clinician, and works hands on with medical equipment to be provided to patients for remote patient monitoring (RPM) programs.
- Communicates with patients for the purposes of answering questions, resolving technical problems, and supporting RPM compliance
Job Responsibilities:
- Inbound and outbound manual calls
- Patient compliance with remote patient monitoring (RPM) program
- Answers questions and provides customer education regarding RPM program
- Documents calls and enters customers' orders in computerized record keeping system
- Verifies and updates demographic information such as address and telephone number
- Works hands on with medical equipment to be shipped to patients
Qualifications
- Proficiency in utilizing multiple patient management systems
- Read and analyze documents such as patient orders and insurance verifications
- Be familiar with cellular and Bluetooth devices
- Be familiar with patient vital recordings
- Effectively communicate with co-workers and patients alike
- Work as a team and multitask
- Simple calculations for customer financial responsibility
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Computer entry experience required
Physical Demands:
The employee must occasionally lift and/or move up to 25 pounds.
