Customer Service Rep

Contractor in Charge is looking to hire a full-time Remote Customer Service Rep to perform Customer Service and dispatch services for our clients in the essential home service trades. Are you a people person with great communication skills? Do you want a work-from-home job in the recession-proof plumbing, HVAC, electrical, and other home services industries? If so, please read on!

This entry-level Customer Service position earns a competitive pay range of $19-$22 per hour, depending on experience. We also offer paid training, a flexible work schedule, and a supportive team. If this sounds like the remote job opportunity with flexible schedule options that you've been searching for, apply today!

ABOUT CONTRACTOR IN CHARGE

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries-and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out-and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

A DAY IN THE LIFE OF A REMOTE CUSTOMER SERVICE REP

As an entry-level Remote Customer Service Rep, you are essential to keeping our business running smoothly by providing efficient scheduling and customer care over the phone. Each day, you make the short commute to your work-from-home office and prepare to receive calls and dispatch our techs. When you receive a call, your friendly demeanor sets the tone for a positive interaction as you answer questions and schedule jobs.

During these calls, you ask basic questions to learn the client's needs so you can be sure to dispatch the right technician for the job. Always up to date, you accurately verify customer account information and maintain our customer database. You absolutely love having a work-from-home job while still getting to be a part of a supportive team!

QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REP

• High school diploma or equivalent
• Basic computer literacy including experience with Microsoft Office
• Basic keyboarding skills (30+ WPM)

Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service Customer Service or dispatch experience would also be helpful but is not required. Do you have excellent written and conversational communication skills as well as great reading comprehension? Are you a problem solver? Can you prioritize multiple tasks effectively? Are you trustworthy? If so, then you might just be perfect for this flexible entry-level position!

WORK SCHEDULE

This entry-level work-from-home job works a flexible schedule depending on business needs.

ARE YOU READY TO JOIN OUR REMOTE CUSTOMER SERVICE TEAM?

If you feel that you would be right for this entry-level Remote Customer Service Rep job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!