Customer Service

Home Warranty of the Midwest, Inc. is currently taking applications for a reliable individual to work on our claims team in our Sioux Falls, SD OR Rock Rapids, IA location. The ideal candidate would have strong communication skills as well as computer skills and Customer Service experience. This opportunity has a variety of job duties, a casual work environment and great benefits with a progressive, fast-growing company.

Responsibilities

• Investigate the nature of the incident being claimed
• Evaluate inspection reports, photos, previous service invoices
• Enter data detailing the events and damage related to the incident
• Review the claim-holder's warranty in order to determine what should be covered
• Coordinate the services of mechanics to ensure the item is repaired
• Negotiate claim settlements with claimants

Qualifications

• 2+ years prior experience in a similar role or call center experience is strongly preferred
• Willingness to accept new challenges
• Superior communication skills
• Analytical thinking skills
• A strong attention to detail
• Skill and experience with negotiations
• Ability to handle conflict
• Sound computer skills or the ability to quickly learn new software
• A strong work ethic and time management skills
• Basic knowledge of HVAC, plumbing and/or electrical systems preferred
• Bilingual (Spanish/English) preferred