Customer Service - Quitman

At Ekena Millwork, our mission is to revolutionize the Millwork industry, by building teams of like-minded, competent, committed team members who can navigate our company forward where it is difficult for our competition to follow.

We are a Made-In-America company, with a wide customer base ranging from: (Large Accounts) Amazon, Home Depot, Lowes, Wayfair, (Ecommerce Stores) Architectural Depot, Ethans Walls, and the End Consumers (Homeowners, Contractors, Influencers) to bring our products and excellent service to our customers, wherever they are buying our products.

Since our founding in 1998, we have grown to 14 fulfillment and manufacturing locations across Texas and Arkansas, which represent roughly 300 of the best team members; all committed to our core values, excelling in their craft, investing in their communities, and making PCI the best place to work. We remain family-owned and operated, and we are committed to being long-term & legacy driven, with our people, products, customers, and the communities we are involved in.

For this role, we are looking for dynamic, proactive team members who are committed to our core values, outgoing and friendly, possess competency and a natural bend toward problem-solving, identifying patterns, relevant resolutions, and taking excellent care of our customers. If you are looking for a place to grow, with long-term growth opportunities, we are for you!

PCI Enterprises Core Values:Work Hard, Change, Grow, and Elevate with Integrity.

PCI Enterprises Mission Statement:To revolutionize the millwork industry by building teams that apply innovation & efficiency, operate with integrity, commit to our core values and lead in such a way that navigates our company forward to places where it is difficult for our competition to follow.

Customer Service Responsibilities:

1. Answer inbound Customer Service Phone calls and Emails for all Silos and Customer Types.

2. Answer inbound Product Q&A’s through applicable channels.

3. Create and maintain customer experience cases according to set performance guidelines.

4. Must have a positive presence in the office and on the team; We are a happy group!

5. Must have dynamic critical problem-solving skills and a “Can Do” attitude.

6. Must possess the ability to identify and communicate patterns & recurring issues.

7. Must be able to communicate issues, resolutions, and ideas via verbal & written communication that is clear, winsome, and friendly to the Customer, your Team, and Team Lead.

8. Must follow through on commitments made to the Team, Team Lead, and Customer.

9. Ensure outlined Email Support Inbox(es) are sorted, managed, and completed by each day.

10. Ensure Customer Portals are worked and completed by the end of the day.

Compensation:

• Starting Wage - up to $14.00 per hour (Includes $11.00 per hour base pay and $3.00 per hour Average Commission)
• Commission - Based on Attendance, Productivity, Lead Time, Order Quality
• PTO Benefits
• Health Benefits (Medical, Dental, Vision)
• 401(k) Benefits with Match
• Company-sponsored Paid Leadership Training
• Leadership and Long-term Growth Opportunities Available