Customer Service Professional - Phone, Chat, Email

Company Overview:

Future Homes, Eastern North Carolina's premier modular home-builder, in the role of a Leasing Agent. With over two decades of experience in the industry, we specialize in developing properties ranging from 900 square foot starter homes to luxury beach homes over 3500 square feet. Our full-service team includes project coordinators and general contractors working together to ensure a seamless and affordable home-building experience.

Contract Details:

This is a full-time, remote position with Future Homes. As a remote Customer Service Professional, you will have the opportunity to work from the comfort of your own home while providing excellent Customer Service to our clients and tenants.

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities:

• - Respond to phone, chat, and email inquiries in a timely and professional manner
• - Provide accurate and helpful information to clients and tenants
• - Assist with general inquiries, maintenance requests, and lease inquiries
• - Troubleshoot and resolve any Customer Service issues
• - Maintain a high level of customer satisfaction and ensure a positive customer experience
• - Collaborate with team members to ensure all inquiries are handled efficiently and effectively
• - Keep detailed records of all customer interactions and follow up as needed
• - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
• - Assist with other administrative tasks as needed

Requirements

• - High school diploma or equivalent
• - Previous Customer Service experience, preferably in a remote setting
• - Excellent communication skills, both written and verbal
• - Ability to multitask and prioritize tasks effectively
• - Strong problem-solving skills
• - Proficient in using various computer programs and systems
• - Ability to work independently and in a team environment
• - Availability to work a full-time schedule, including some evenings and weekends as needed

Benefits

• - Competitive salary
• - Work from the comfort of your own home
• - Comprehensive training and support
• - Opportunities for career growth and development
• - Collaborative and supportive work environment
• - Paid time off and holidays