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SalaryAbout us
Illerom Trading Inc is a small textile company in Wellington, FL. We are professional, agile and very driven. We love textiles and we love our customers. Our job is to bring the two together. We like to think of our team as a familly environment. Please visit our website at www.illeromtrading.com to view our company.
```Job Overview```
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our textiles. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we want to hear from you!
```Responsibilities```
- Answer incoming calls/emails and respond to customer inquiries in a professional and timely manner
- Provide product information and assistance to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize phone etiquette techniques to ensure positive customer interactions
- Upsell additional products or services to customers when appropriate
- Communicate effectively with customers via phone, email, or chat
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
```Qualifications```
- Fluent in English; multilingual abilities, especially Spanish, are a plus
- Previous experience in Customer Service or a related field is preferred
- Excellent phone etiquette skills with the ability to handle difficult or irate customers professionally
- Strong sales skills with the ability to navigate barriers or issues
- Exceptional communication skills, both verbal and written
- Proficient in data entry and computer systems
- Ability to analyze customer needs and provide appropriate solutions
Join our team of dedicated professionals and make a positive impact on our customers' experience. Apply today!
Job Type: Full-time
Pay: $14.81 - $19.62 per hour
Expected hours: 40 per week
Experience level:
- 10 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Wellington, FL 33414: Relocate before starting work (Required)
Work Location: In person
