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Salary```Job Summary``` We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer experiences. ```Duties``` - Handle incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, tracking, and returns - Upsell products and services to maximize sales opportunities - Resolve customer complaints or issues in a professional and efficient manner - Perform data entry tasks to update customer records and maintain accurate information - Conduct outbound calls to follow up with customers or provide additional information as needed - Collaborate with other departments to ensure customer satisfaction and resolution of any issues ```Skills``` - Excellent communication skills, both verbal and written - Bilingual in English and Spanish preferred - Strong phone etiquette and active listening skills - Ability to analyze customer needs and recommend appropriate solutions - Proficient in data entry and navigating computer systems - Multilingual abilities are a plus - Sales experience is a bonus If you are a motivated individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Join our team today and be part of a company that values its employees and provides opportunities for growth.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Suffern, NY 10901: Relocate before starting work (Required)
Work Location: In person
