Customer Service: Order Scheduler Representative

Are you ready to embark on a thrilling career journey that combines cutting-edge technology, innovative design, and a commitment to safety? Ultralox Interlocking Technology, located right here in Eagan, Minnesota, is offering you the opportunity to be part of a dynamic team that's revolutionizing the world of railing systems.

Our mission is to provide solutions that not only enhance the beauty and functionality of spaces but also prioritize safety above all else. We're looking for individuals who are excited to contribute their skills, ideas, and enthusiasm to help us achieve this mission. In return, we offer a supportive and inclusive work environment, opportunities for growth and development, and the chance to be a part of something truly groundbreaking.

Are you up for the challenge? Come be a part of Ultralox Interlocking Technology and help us create a safer, more beautiful world, one interlocking system at a time. Your journey to a brighter future starts here.

Position Overview: We are seeking a dedicated and organized Customer Service Representative to join our team. In this role, you will be responsible for reviewing customer orders and efficiently scheduling them for shipping, ensuring a seamless customer experience from order placement to delivery. Your attention to detail, communication skills, and ability to coordinate with various teams will be crucial in ensuring customer satisfaction and smooth operations.

Key Responsibilities:

• Order Review and Verification:
• Order Scheduling and Coordination:
• Communication and Customer Support:
• Data Management:
• Process Improvement:
• Other duties assigned.

Qualifications and Skills:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in Customer Service, order processing, or related roles.
• Familiarity with warehouse building products is a plus.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proficient in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving skills and the ability to adapt to changing situations.
• Positive attitude and a customer-focused mindset.

Work Environment: You will be working in an office environment, collaborating with colleagues from various departments, including sales, production, purchasing, warehouse, and logistics. The role may require occasional communication with customers, suppliers, and shipping carriers.