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Form of workABOUT US: We provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations.
Navient has immediate openings for temporary, Customer Service Representatives Onsite In our Horseheads, NY office! The Customer Service Representative role is a inbound call center position. This role is responsible for providing prompt and accurate information guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.
- $18/hour!
- Onsite game room & gym!
This is a temporary assignment is anticipated to extend from 6 to 12 months with the potential for a permanent role. This temporary position is not eligible for benefits.
Mandatory Training Hours: Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM – 5 PM EST; Days 2-10: 9 AM – 6 PM EST
Regular Scheduled Hours: Monday-Friday 9AM-6PM. NO WEEKENDS!
MINIMUM REQUIREMENTS:
- High School Diploma or G.E.D.
- Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
- Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM – 5 PM EST; Days 2-10: 9 AM – 6 PM EST. Training is conducted Monday – Friday for the first two weeks; attendance is 100% mandatory. If you are not able to complete your two weeks of mandatory training and miss more than 4 hours, your employment may be terminated.*
- Regular Full Time Schedule: Hours of operation are 9 AM -6PM EST . Due to the nature of our business, job responsibilities and requirements are subject to change depending on business needs.
- Excellent written and verbal communication skills.
PREFERRED QUALIFICATIONS:
- Prior experience in a high-volume call center preferred.
- Ability to read, write, and speak English & Spanish
