Job Description
We are seeking a highly skilled and experienced Customer Service Manager to join our team in the Electrical/Electronic Manufacturing industry. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients.
In this role, you will be responsible for overseeing a team of Customer Service representatives, monitoring their performance, and providing guidance and support to ensure that all customer inquiries and issues are resolved promptly and effectively. You will also collaborate closely with other departments, such as sales and operations, to ensure a seamless customer experience and identify opportunities for improvement.
In this role, you will be responsible for overseeing a team of Customer Service representatives, monitoring their performance, and providing guidance and support to ensure that all customer inquiries and issues are resolved promptly and effectively. You will also collaborate closely with other departments, such as sales and operations, to ensure a seamless customer experience and identify opportunities for improvement.