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Be part of something bigger!
As the world and the way people live is changing, at Bekaert we believe it's our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way - safe, smart, and sustainable.
With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!
Why join us?
- Personal Growth - Let us help you unlock your full potential
- Pioneering - Join us to challenge the impossible
- Creativity - Discover possibilities beyond steel
- Purpose - Drive progress for our planet and people
- Diversity - Together, we create change
About the roleYour Impact as a Customer Service Representative
This role will be responsible for compiling pertinent data and processing orders for products received from customer or outside sales respresentatives by perforing the necessary job requirements:
Your Essential Job Functions
- Process purchase orders and price quotations, deliveries and credit/complaint information in a timely manner. Domestic, import and export.
- Work closely with the planning, logistics, sales team, credit, and shipping departments to ensure a high service level and on time delivery to customers.
- Work closely with the quality and cost accounting departments to ensure new items are set up correctly. Specifications, product descriptions, product hierarchies, weights, and safety stock requirements must be reviewed for accuracy.
- Direct customer interaction to ensure excellent service is provided.
- Monitor open orders and order backlog daily. Communicate to Sales Management if plant is over or under booked.
- Field initial customer calls and inquiries. Prepare quotes as needed.
- Track quotation activity (status and success ratio). Work with respective Regional Sales Manager to follow-up on information regarding lost quotes.
- Obtain information for processing new accounts. Set up new customers with the Customer Master Data Team and forward applications and tax information to Credit for approval.
About You
Essential skills & competencies
- 4 year college degree highly preferred
- Minimum 3 years of shipping, logistics or inside sales/Customer Service experience
- Excellent verbal & written communication skills
- Comprehensive aptitude in SAP, MS Dynamics, Outlook, Excel & Word
- Strong organizational skills, time management, as well as ability to multi-task
- Individual contributor, motivated; self-driven
- Team player- willingness to help others throughout the department to level workload
Will you dare to take the next step?
Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers
