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Form of workJob Description
Adecco is currently recruiting for a Customer Serviced Lead (ECommerce)
In this role,, you will be responsible for overseeing the Customer Service operations and ensuring that our customers receive prompt and effective assistance. Your primary duties will include managing customer inquiries, resolving issues, and handling returns to enhance customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate information
- Resolve customer complaints and issues in a professional and efficient manner
- Processing any and all orders including replacements and returns
- Maintain accurate records of customer interactions and transactions
- Collaborate with the warehouse and all other departments to improve the overall customer experience
- Informing customers of prices, shipping dates, anticipated delays and additional information
- Identify opportunities for process improvement and efficiency by reviewing orders
Qualifications:
- Proven experience in a Customer Service Leadership role, preferably in an e-commerce setting
- Familiar with Order fulfillment processing, reporting and data entry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency in computer skills and familiarity with e-commerce platforms
- Experience in the furniture or home decor industry is a plus
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
In this role,, you will be responsible for overseeing the Customer Service operations and ensuring that our customers receive prompt and effective assistance. Your primary duties will include managing customer inquiries, resolving issues, and handling returns to enhance customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate information
- Resolve customer complaints and issues in a professional and efficient manner
- Processing any and all orders including replacements and returns
- Maintain accurate records of customer interactions and transactions
- Collaborate with the warehouse and all other departments to improve the overall customer experience
- Informing customers of prices, shipping dates, anticipated delays and additional information
- Identify opportunities for process improvement and efficiency by reviewing orders
Qualifications:
- Proven experience in a Customer Service Leadership role, preferably in an e-commerce setting
- Familiar with Order fulfillment processing, reporting and data entry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency in computer skills and familiarity with e-commerce platforms
- Experience in the furniture or home decor industry is a plus
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
