Customer Service Lead

Co-op Admin Lead

The Co-op Admin Lead fulfills requests for members who visit or call the Co-op with a high level of accuracy, speed, and Customer Service. They will assist in a large variety of needs and services for members. They also oversee the team of admins and work directly with the Co-op manager to ensure a high level of trust, service, and support for all members.

Working with the Co-op manager to establish best practices for managing tools and process

Work with the Co-op manager to create schedules for admins.

Teach and train other Co-op admins on all Co-op functions.

Booking travel: flights, rental cars, hotel rooms, etc.

Operating Zoho Desk to process member requests

Adding support articles to the knowledge base in Zoho Desk

Establishing a cadence for auditing information found in the knowledgebase

Assisting and educating other knowledgebase administrators

Using Zoho CRM to keep member information up-to-date

Coordinating with Jupiter provisions on catering requests

Coordinating with Facilities on business event requests

Managing room schedules for business event requests

Managing event requests for on and off-site business events

Issuing UTA passes to employees

Providing in-person support for members in the Co-op and at the Express Lane (as needed)

Providing phone support for members (as needed)

Following-up on requests to ensure a high level of satisfaction and accuracy

Building relationships with different units/groups within the company who the Co-op provides services for

Passing out the newsletter

Ordering fitness trackers

Teaching and training other team members on all Co-op services

First 30 Days

• Become familiar with Wavetronix company structure
• Become familiar with company leaders across all departments
• Build a strong relationship with the Technical Information Systems, Facilities and Jupiter Provisions group members
• Get to know names and faces of members
• Become familiar with Zoho Desk and how to process tickets
• Become familiar with the vision of the Co-op
• Help distribute the company newsletter

90 Days

• Become familiar with the New Employee Development program and its activities
• Successfully book a business event on our calendaring system including facilities and catering requests
• Successfully book travel requests: flight, hotel and car rental
• Perform duties as a Co-op agent at the Express Lane

• Successfully complete a Fitness tracker request
• Accept payments in Tavlo

1 Year and Beyond

• Become familiar with Zoho CRM and how to add/edit member profiles
• Become a brand ambassador for the Co-op and its programs
• Help launch the Co-op in the new building
• Add/edit/audit articles in the agent knowledgebase
• Approve outbound communications for members

About Wavetronix:

Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities. We work in teams, so we look for people who are humble, hungry and smart (you might want to ask us what that means).

If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.