Customer Service Key Account Manager

Mikron Automation is the leading partner for scalable and customized assembly systems – from the first idea to the highest performance solutions. Over the last 50 years, Mikron Automation has established its reputation based on quality, process expertise, innovation, risk management and commitment. Mikron has installed more than 3,700 assembly and testing systems worldwide. Its international customers operate in the following markets: pharmaceutical, medtech, automotive, electrical/electronics, consumer goods and construction/building. Mikron Automation employs over 750 people and is headquartered in Boudry (Neuchâtel), a region that is regarded as the heart of the Swiss watchmaking industry. It also has sites in Denver (USA), Singapore, Shanghai (China) and Kaunas (Lithuania).

This position supports the overall Sales and Customer Service functions of the business, and is responsible for the management of customer support, sales, and customer communication.

Essential Duties & Responsibilities

• Responsible for assigned customers in all tasks of support including leading regularly scheduled meetings, identifying pain points, fulfilling RFQs, customer satisfaction, etc.
• Ability to promote Mikron products, systems, and support offerings
• Obtain and maintain confidentiality agreements with customers and vendors as needed
• Work with the Customer Service Manager and Application Engineers on all aspects of the process
• Read and understand customer supplied documents including drawings and URS
• Ability to remain highly organized and confidential while addressing diverse responsibilities
• Ability to make sound decisions independently and within a team setting
• Intermediate to advanced working knowledge of MS Excel/Word/PowerPoint with demonstrated record of spreadsheet creation and maintenance
• Excellent written/oral communication skills and attention to detail
• Strong ability to function in a fast-paced work environment
• Excellent analytical skills and solid aptitude with numbers
• Ability to communicate technical details
• Maintain a positive work atmosphere by acting and communicating in a respectful manner to foster a team environment with customers, clients, co-workers, and management
• Responsible for CUS project invoicing as required
• Able to organize and lead large meetings with customers, suppliers, and Mikron Team members including leading internal/external project design reviews
• Establish a partnership relationship with the customer at all times.
• Capable to work with excel cost sheets and understand the formulas and the data behind the summaries.
• Collaborate with CUS PM’s and CUS Supervisors for project execution activities
• Work with Applications Team to find solutions to that meet customer requirements
• Perform other duties as assigned by Customer Service Manager

Required Education, Experience, Knowledge, & Skills

• BS in Engineering degree or 5 years of relevant working experience
• Previous project experience in the automation/medical device manufacturing field.
• Microsoft Suite Experience
• Ability to work hands on, as a team player as well as independently as needed.
• May be required to work outside normal hours and holidays
• Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date

Additional Requirements

• Must be eligible to work in the United States
• Must be able to travel as requested
• Must be available to work overtime
• May be required to work off shift hours and Holidays
• Must have a valid state Driver license

Company Offered Benefits:

• PTO
• 10 paid holidays (2 floating)
• Parental Leave
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HSA
• Bonus Eligible
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

*This job will expire on 01/31/2024