Customer Service Inbound Agent (Remote)

Customer Service Inbound Agent (remote)

This is a remote position open to any qualified applicant in the United States.

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

This position requires individuals who are dedicated to providing great Customer Service and are able to perform the following duties and work as part of a team:

• With the goal of first call resolution, the Customer Service Inbound Agent will address the needs of inbound callers according to the established call flows and work processes as supplied by the client and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.

• Customer Service Inbound agent must know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, referring enrollment issues to backend team and helping callers understand benefits.

• With a high level of accuracy and attention to detail, agents must have the ability to maintain professionalism while working within documentation guidelines, on proprietary software on multiple applications. Agents are required to check email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.

• Agents will live-document all caller interactions in accordance with Quality Assurance Guidelines and will maintain an average monthly rating as defined for the site.

• Agents will be in attendance for and will adhere to their slated schedule and will be either on a call, or readily waiting for a call-in order to maintain minimum Production and Adherence standards.

• Exceptional attention to detail and willingness to learn, adapt and interact with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan.

• Other duties as assigned.

Qualifications:

• Required- High School Diploma (or GED)

• 1-year previous Customer Service experience- preferred in HealthCare – Medicare and commercial

• Proficiency in Microsoft Office Suite – Word and Excel

• Demonstrated experience in using laptops, multiple applications, and phones simultaneously.

• Excellent written and verbal communication skills.

• Ability to meet deadlines and work under pressure.

• Excellent time management and organizational skills.

• Accurate keyboard skills and proven ability to enter data at a required speed.

Hourly Rate and Other Compensation:

Applications will be accepted until 3/1/24.

The hourly rate for this position is between $16.00-$17.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 22 2024

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.