Customer Service Finance Specialist

We currently have an opportunity for a talented, forward-thinking individual who shares our vision of helping girls and young women change the world for the better. Girl Scouts of Oregon and Southwest Washington seeks a customer-service-focused and detail-oriented Customer Service Finance Specialist to support volunteers in troop and group finance roles.

What You’ll Do

The Customer Service Finance Specialist supports the volunteer service unit treasurers (SUTs) and coordinates accurate tracking and reporting of troop, group, and service unit (SU) financial data. This role helps to ensure that volunteers learn and comply with Girl Scout financial policies and procedures to promote financial health and safety. This role works directly with the bank to facilitate banking relationships for SUTs. Additionally, this role reviews troop/group and SU financial data as needed and provides relevant reporting.

Responsibilities

• Respond promptly to requests from volunteers for information and support.
• Interview, appoint, train, and support volunteers in finance roles to ensure they consistently meet council standards. Assist in recruiting and placing suitable volunteers for these roles.
• Actively manage opening and modifying troop/group bank accounts.
• Assist in the transfer of funds between volunteer accounts.
• Work collaboratively with the CFO and others to develop and implement policies and practices to manage the finances of over 900 troops/groups in the council as needed.
• Perform audits of troop/group bank accounts when problems arise. Communicate with the CFO and other relevant parties. At the direction of the CFO, develop documentation, produce collection letters, and process small claims filings.
• Serve as an expert on troop/group financial policies and procedures, support compliance, and provide recommendations. Act as a resource to troop/group treasurers to ensure council policy and procedure compliance.
• With the input of the CFO, design and deliver training and information to volunteers in finance roles.
• Support volunteer groups by filling the volunteer finance role if none has been appointed.
• Serve as an internal resource to staff regarding financial impacts (e.g., cookies, travel, donations), helping to improve the financial integrity and preparedness of their financial processes.
• Track troop/group finances (est. $2M/year) in a way that promotes accuracy and data security. Provide accurate troop/group financial data to appropriate audiences. Ensure clear communication of troop/group financial status to the CFO.
• Maintain timely, accurate records of activities and customer interactions in the customer relations management software and other information-sharing tools.

What you bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• Associate degree or equivalent combination of relevant education and experience in accounting. A bachelor’s degree in accounting or a related field is preferred.
• At least two (2) years of accounting, finance, or treasurer experience.
• Knowledge of finance/accounting best practices.
• Computer proficiency at an intermediate level, including Microsoft Office applications: Outlook, Word, and PowerPoint, as well as Google Drive. Advanced skills in Microsoft Excel and Google Sheets. Ability to learn new computer software and systems with relative ease.
• Ability to analyze data and present information accurately and concisely.
• Strong communication skills. Effective, professional writing skills. 
• Ability to maintain strict confidentiality.
• Ability to work both independently and collaboratively.
• Ability to manage multiple and competing deadlines.
• Ability to creatively solve problems.
• High degree of organizational skills.
• Detail-oriented with a high level of accuracy.
• Ability and willingness to be flexible/agile.
• Strong collaborator and contributor to a team environment.
• Commitment to diversity and the ability to work effectively with people of diverse backgrounds and abilities.
• Willing/able to work a flexible schedule to meet volunteer needs.
• Core Competencies
  • Communication
  • Critical Thinking
  • Ethical Practice
  • Financial Acumen
  • Initiative
  • Personal Effectiveness/Credibility
  • Problem-solving/Analysis
  • Quality and Results Orientation
  • Time and Priority Management
  • Thoroughness/Detail-Oriented

Preferred:

• Previous work or volunteer experience in organizations of similar size (volunteer numbers and/or budget).
• Previous work in banking or finance.
• Previous experience using Salesforce CRM.
• Previous volunteer engagement or volunteer management.
• Previous experience as a Girl Scout volunteer in a troop/group leader or service unit.

The Details

• Compensation – Non-exempt, hourly, starting at $21.15 to $26.44 per hour, depending on experience, plus $1.25 for Spanish language skills at a conversational level or better.
• Benefits – Health, dental, and life insurance. We also provide a generous retirement plan, paid time off, and paid holidays. See more details on our website.
• Hours – Full-time, 40 hours per week. Must be willing to work a flexible schedule, including occasional overtime, evenings, and weekends.
• Location – This position is based out of our Southwest Portland Service Center but may move to a remote/hybrid setting after the training period. Our location has ample free parking and is next to the Barbur Transit Center. This role requires occasional travel. You must live in Oregon or Southwest Washington.

About Girl Scouts of Oregon and Southwest Washington: At Girl Scouts of Oregon and Southwest Washington, it’s our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults to achieve their full potential—and today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion: We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer. 

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our complete Equity Statement.

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How to Apply: Submit your application via our Careers site.