Customer Service Engineering Tech I-V

Closing Date to Apply: Open Until Filled

Wage Rate: I: $34.51 II: $37.57 III: $39.96 V: $42.61 V: $47.46 hourly

Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired, different employee types are eligible for different benefits.

Grant PUD — Unified Insurance Program (uip-wa.org)

Grant County PUD is a drug free workplace. A pre-employment drug screen and background check will be administered as part of the hiring process.

General Employment Requirements
1. Must possess a minimum two-year Engineering Tech degree or equivalent and have a valid Washington State driver's license.
2. Must have a basic aptitude for engineering, surveying, math, and drafting.
3. Must have demonstrated an aptitude for engineering work and the ability to use computer aided drafting systems.
4. Must demonstrate the ability to print and write legibly.
5. Must have a working knowledge of basic electrical theory and its application to electric utility operations or agree to enroll in and complete within three (3) years after being hired an approved curriculum to attain this knowledge as well as complete required on-the-job training.
6. Must demonstrate the ability to work with the public.

CUSTOMER SERVICE ENGINEERING TECHNICIAN I

Become proficient at the following skills and responsibilities:

Survey:

• Set up and operate transit.
  • Shoot alignments
  • Turn horizontal and vertical angles
  • Shoot distance 
• Operate vehicle distance meter.
• Develop ability to figure angles when given bearings.

Construction Drawings:

• Draw profiles for both overhead and underground design with assistance.
• Draw basic work order construction drawings when given design details.

Power Line Design: 

• Learn Assemble Units System.
  • Code designations.
  • What each assembly unit consists of and its use.

Computer:

• Be able to enter data for routine work orders and produce a complete work order package with minor assistance.
• Complete District computer class:
  • Applicable District programs.

CUSTOMER SERVICE ENGINEERING TECHNICIAN II

Become proficient at the following skills and responsibilities:

Survey:

• Run profiles and get information required for establishing proper ground clearance for overhead lines and depth for underground installations. 
• Operate Total Station.
• Learn to do field checks on routine work orders.
  • Tie accounts to transformers.
  • Transformer information.
  • Service information.
  • Verify underground schematics.

Customer Policy and Work Order Prepartion:

• Gain a working knowledge of PUD rules and regulations and their proper application on routine work orders from Customer Service Policies. 
• Be able to establish appropriate:
  • Rate schedule
  • Rate schedule CAPS
  • Division of Costs (partitions)
  • Customer to provide/District to provide information
  • Termination charge
  • Up and down charge (temp costs)
  • Use of facilities 
• Able to compute routine extension agreements when given proper policy to apply. 
• When given design criteria, generate an accurate and complete Work Order Package for routine work orders with supervision. 

Design:

• Develop a working knowledge of basic electrical theory in practical Distribution System problems, such as voltage drop calculations, ampacity calculations, transformer loading and proper secondary and services layout.  

Computer:

• Applicable District applications.
• Become familiar with the use of Auto-CAD.
• Complete C.I.S. Intermediate class.

CUSTOMER SERVICE ENGINEERING TECHNICIAN III

Become proficient at the following skills and responsibilities:

Design:

• Gain and use a general knowledge of power line design sot that when given route, design criteria and type of material to be used. 
  • Determine span lengths, ruling span, guying requirements, loading criteria, stringing tables, and general framing details.
  • Produce and complete Work Order Package. 
  • Design, stake, and draw up job.
  • Establish right-of-way requirements.
  • Work directly with construction when needed to aid in completion of job. 
  • Produce accurate as built and construction drawings for permanent records. 
  • Complete calculations for strengths requirements of poles, cross-arms, insulators, guys, and anchors.
  • Determine sags, tensions, conduit fill, and cable pulling.
• Know where to find applicable rules for line design/electrical calculations in NESC, NEC, and Washington State safety standards for electrical construction code, including clearance insulation level, strength requirements, and grades of construction. 
• When given load and location, design overhead or underground system, including primary line, line devices, transformers, services and metering.

Computer:

• C.I.S
• District work order creating and tracking software.
• Use PC to figure sag, tension, and pulling calculations.

Work Order Closing:

• Become proficient in the process of closing work orders and writing work order variances with minimum supervision. 

Customer Contact:

• Develop ability to meet with customers, contractors, other utility agencies, and other PUD employees, etc., in a professional and effective manner to determine the type of system needed.
• Explain PUD/customer responsibilities.
• Be familiar with the know to apply Customer Service Policies of the District.

CUSTOMER SERVICE ENGINEERING TECHNICIAN IV

Employees in this classification will be assigned to work in Customer Engineering. Must demonstrate proficiency in performing the following duties in their assigned area.

Job Duties

• A working knowledge of the Customer Engineering office practices and procedures.
• Be competent Distribution System designer of both aerial and underground systems. He/she must be capable of taking general design instruction from his/her supervisor and proceed with a total design ready for release for construction.
• Work closely with other Customer Service Engineering Technicians to help with their work loads, fill in on customer appointments when needed, and work on special assignments.
• Other similar duties as assigned.

CUSTOMER SERVICE ENGINEERING TECHNICIAN V

Employees in this classification will be assigned to work in Customer Engineering. Each employee in this classification must be prepared to complete any of these tasks when needed, be capable, and have demonstrated the ability to effectively supervise (plan, organize, direct and control) work of subordinates assigned to him/her.

Job Duties

• Must be competent electrical system designer. Will be responsible for scheduling and meeting with customers to determine their electrical requirements and to advise them as to the best installation consistent with District Customer Service Policies and Standards, accepted engineering practices and economy. In performing this function, he must be able to answer questions concerning metering, wiring, and utilization problems.
• Will be responsible for working closely with the General Foreman of his/her area for making customer extensions and for providing maintenance of the Distribution System. He/she will keep abreast of all active work orders, service requests, related paperwork, construction scheduling, and actual construction in his/her area. He/she will make recommendations for specific construction scheduling to the respective General Foreman and/or his/her supervisor as appropriate.
• Will be responsible for close liaison with the foreman of construction crews working in his/her areas and coordinate any problems arising as a result of the engineering design and/or actual field conditions. He/she will make field inspections and written evaluations of completed construction at the direction of his/her supervisor.
• Will be responsible for close liaison with their counterpart of other utilities including telephone, cable television, U.S. Bureau of Reclamation, irrigation districts, water districts, and highway departments, etc.
• Other similar duties as assigned.

*For a full list of requirements, the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas.