Address
Form of work
SalaryBasic Function & Responsibility
The Customer Service Representative (CSR) is responsible for providing excellent Customer Service to all internal and external customers by communicating effectively with customers and the team members within the Service and Field Operations Departments. The CSR is responsible for answering incoming calls and emails from internal and external customers working to solve issue they may be experiencing.
Coordinates the dispatching of Field Operations department personnel for maintenance and repair support to customers in the Northeast.
Essential Duties & Responsibilities:
- Responsible for dispatching all service calls to appropriate field technicians and supervisors.
- Coordinates pickup service complaints or coordinates UPC acceptance complaints received from stores.
- Maintains manual and/or automated logs of service.
- Coordinates and monitors the status of customer complaints resolutions.
- Performs administrative tasks and special projects as assigned. Other duties as assigned
People who thrive in busy multi-tasking environments will be successful in this role.
Qualifications& Education
- High school diploma or GED
- MUST have a professional phone demeanor
- Strong Microsoft Office skills A MUST
- MUST have Intermediate or above experience in EXCEL
- Strong Attention to detail
- Previous Customer Service experience preferred
- Ability to use a database management system.
- Good organizational skills.
- Excellent verbal communications skills.
- Sedentary work; exerting up to 10 lbs. of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
