Customer Service Deputy In Property Tax

Salary: $18.60 - $21.88 Hourly
Location : Governmental Complex Downtown, Cheyenne
Job Type: Full Time
Job Number: 2024-00010
Department: Treasurer
Opening Date: 02/05/2024
Hiring Range: $18.60- $21.88 Hourly
Full Salary Range: $18.60- $25.16 Hourly
Summary
Under direct supervision, performs various Property Tax functions and administrative activities for the Laramie County Property Tax Department.
Essential Job Functions
Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Processes ad valorem tax payments and mobile machinery payments
• Processes mobile home movement applications; issues tax status for mobile home title changes.
• Identifies and records assigned County revenues; calculates and prints land redemptions; processes miscellaneous receipts.
• Researches unpaid taxes; sends notifications of taxes owing to current property owners.
• Performs cash handling duties including processing cash, check and credit card payments.
• Answers the telephone; provides the public with general information regarding County and departmental policies and procedures; refers inquiries to appropriate personnel.
• As required, drafts correspondence to customers for tax payments that cannot be processed.
• Assists with calculating and collecting delinquent taxes in accordance with Wyoming State statutes.
• Provides assistance with annual tax activities; assists with tax activities including registering patrons for the tax sale, collecting money for taxes sold, sorting and preparing tax sale worksheets, and notifying Certificate of Purchase Holders of subsequent taxes owing.
• Processes and sorts departmental mail including tax bills and postcards.
• Performs other duties as assigned or required.

Qualifications
Knowledge and Skills:

• Knowledge of Property Tax services and activities.
• Knowledge of tax laws, rules and standards in relation to Property Tax collection.
• Knowledge of county tax liens and land redemptions.
• Knowledge of application processes in relation to mobile home movement.
• Knowledge of annual tax sales.
• Skill in performing tax functions and activities.
• Skill in acting as a general information source in relation to Property Tax questions.
• Skill in researching and notifying tax payers regarding unpaid taxes.
• Skill in drafting general correspondence.
• Skill in processing and sorting departmental mail.

Minimum Qualifications:
High School Diploma or equivalent; AND one (1) year Customer Service experience, or an equivalent combination of education, training and experience. Must be bondable.
Laramie County provides a competitive benefits package. For a detailed summary of the benefits provided please click the link below to access our benefit page.
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01
Describe your previous experiences with handing cash, including the greatest volume of cash you have handled at any one time?
02
You may be required to assist in the motor vehicle/ auto license department, do you understand this expectation?

• YES
• NO

03
Please describe your Customer Service experience?
04
What statement best describes your comfort level with technology?

• Hate it, try to avoid it as much as I can.
• It is new to me, but I am learning.
• I have used it a lot , I feel comfortable.
• Love it. Can't imagine my life without it.

05
What is your highest level of education?

• No Education
• High School Diploma or GED Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree

06
How many years of Customer Service experience do you have?

• No experience
• 1-3 Years experience
• 4-6 Years of experience
• 7-9 Years of experience
• 10 or more years of experience

Required Question