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Form of workJob Description
Job Summary: The CS Coordinator provides high-level administrative support to the Residential sales team by entering, managing, and tracking quotes and orders. The CS Coordinator will communicate about multiple sales/project-related tasks with Project Managers and the Residential Sales Team. Employees in this position serve as liaisons between the Residential Sales Team, the Clients, and the Vendors by playing a key role in supporting the team.
Essential Duties and Responsibilities:
- Coordinate and manage Customer Service tasks such as: Providing Pricing and Stock availability to Clients, Entering Quotes and Orders in the system, and following up on the status of Reserves and Quotes.
- Processing quote requests using our internal system (MLS) and recording project details in the company's CRM.
- Expediting reserves, backorders, and lead times with vendor teams.
- Managing existing reserves and backorders using vendor tools such as weekly open order reports.
- Notifying the project manager when vendor or client negotiations are needed to secure a project.
- Ensuring all submitted quotes are accurate and suitable for clients' and projects' end-use requirements.
- Manage e-mail and phone communications with clients and vendors to ensure sales functions are completed.
- Notify the team of any changes or delays to potential projects.
- Monitor, respond, and distribute incoming communications via e-mail and phone promptly.
- Understands and interprets technical requirements about product specifications and project end-use requirements. (Training Available)
- Collaborates with the Sales team to ensure they have all pertinent information as it relates to the client, potential project, and orders.
- Attends all mandatory meetings, training, and events.
- Interacts with customers via telephone, email, text, or in-person to provide support and information on products or services.
- Stays informed and updates job knowledge by studying new product descriptions and participating in training and educational opportunities.
- Assists with specific client projects ensuring that the sampling team has the information needed to find suitable products.
- Performs other duties as assigned.
Required Skills & Abilities
- Excellent interpersonal and communication skills (both written and verbal)
- Strong organizational skills and attention to detail.
- Customer Service Inclined
- Ability to function under time constraints.
- Strong analytical and problem-solving skills.
- Self-starter; take initiative to complete tasks on or before deadlines.
- Professional appearance
- Previous industry experience and/or a strong interest in Interior Design preferred.
Language Skills
Ability to read and comprehend simple instructions, emails, and memos. Ability to effectively communicate one-on-one with customers, co-workers, or others. Ability to read and interpret documents such as shop drawings, plans, elevations, care, use maintenance instructions and procedures manuals.
Working Conditions
Employees in this position frequently and regularly perform their job duties in an indoor office setting. Employees will infrequently work in varying outdoor climate environments and inclement weather.
Schedule & Work Location
- Monday through Friday
- Occasional, infrequent evenings and weekends
- 40-hours per week
- In-person at M|R Design Lab’s office
Math Skills
Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
Computer Skills
- Proficient in Microsoft Word and Excel
- Proficient in multiple online systems, such as Apple Mail, Google Docs, FedEx/UPS, Calendy, etc.
- Online client and employee scheduling and internal database systems
- Skilled and experienced with Apple/Mac devices.
Experience & Education Requirements
High School Diploma Required
A relevant Bachelor’s degree or equivalent combination of education and experience is a bonus
1+ year of Customer Service experience is a bonus
Physical Requirements
Employees in this job are regularly required to sit for extended periods of time. Employees in this position are required to stand, walk, bend, stoop, grasp, stand on a step stool, reach with hands or arms, lift at least 10 pounds on a regular basis in narrow spaces, occasionally lift up to 20-50 lbs pounds, talk and hear. Drive a personal vehicle to perform assigned duties.
m|r design lab is a sales organization servicing the Interior Design trade in Las Vegas, NV. We are a premiere resource for high-end textiles, wall coverings, rugs, and furniture for the Hospitality and Residential markets. We exclusively represent the best luxury textiles and wall-covering brands in the industry. We call ourselves Creative Advocates as our services go beyond the products that we sell. We are a collaborative team of project managers, problem solvers, and product experts. It is our passion to work alongside interior designers to assist them in bringing their vision to life.
