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Form of workJob Description
Xerox Corporation seeks CUSTOMER SERVICE COORDINATOR who will be the primary resource for advice for all document production needs of the Client including inquiry and escalation. Must have 3-5 years print production Customer Service experience.
ESSENTIAL FUNCTIONS:
- Includes digital print solutions as well as litho/web printing
- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
- Promote the print services of the Xerox Enterprise Solution
- Identify and develop digital document opportunities
- Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes
- System Administration: -- Provide system administration support for the forms management solution implemented for the client –
SKILLS:
- Ability to demonstrate excellent interpersonal skills
- Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
- Demonstrate ability to network with colleagues to share and deliver benchmark solutions - Demonstrate ability to deliver to deadlines
- Demonstrate ability to function effectively at all levels of the business
- Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
- Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
- Demonstrate ability to manage multiple tasks in fast paced environment
- Ability to demonstrate creativity & strong negotiation skills
- Ability to demonstrate organizational skills
- Experience in working autonomously.
EXPERIENCE:
- Preferred (5) years of print industry experience Customer Service/or project management
- Preferred three (3) years in a customer relationship role
- Experience in print sales or price estimation and/or familiar with document production techniques - - Direct Mail Experience preferred
- Experience with print shop job scheduling Valid driver license
- Account management experience - Print procurement experience
EDUCATION:
- Minimum: High School Diploma or Equivalent
- Preferred: Associates Degree
