Customer Service Consultant

Overview:
First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?
As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.
If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

Responsibilities:

• Download and organize quote documents (drawings & specifications) for commercial quote processing
• Coordinate with vendors best products and value engineered solutions for projects
• Obtain current costs of products not on the master system for use when submitting quotations
• Submit completed bids in a timely manner
• Follow up on quoted projects either directly with customer or through OSR
• Maintain quote status information in First Supply LLC’s business system
• Prepare submittals and O&M documents for awarded projects
• Promptly answer telephone calls and respond to e-mails in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
• Quickly and effectively find creative ways to meet customer’s needs
• Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
• Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
• Recommend products and provide service to customers, based on customer’s specific needs
• Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
• Accurately enter customer sales orders onto the business system
• Ensure product orders are shipped in a timeframe to meet customer’s needs
• Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
• Identify and develop profitable new sales opportunities
• Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
• Identify trends in customer satisfaction or dissatisfaction and make recommendations
• Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
• Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
• Attend sales and product review meetings
• Attend training programs as required
• Keep records as required
• Other duties as assigned by the General or Department Manager

Qualifications:

• Three years of related experience or equivalent training in trade fields
• Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
• Computer knowledge and skills with the ability to learn First Supply LLC’s business system
• Ability to pay attention to detail and ensure accuracy of submitted bids
• Ability to assess customer needs and provide customer satisfaction
• Ability to communicate information and ideas effectively with customers by telephone, via e-mail and in person
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
• Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
• Ability to read, speak, understand, and write English.
• Ability to add, subtract, multiply and divide all units of measure.
• Attendance on a regular and consistent basis.

• Download and organize quote documents (drawings & specifications) for commercial quote processing
• Coordinate with vendors best products and value engineered solutions for projects
• Obtain current costs of products not on the master system for use when submitting quotations
• Submit completed bids in a timely manner
• Follow up on quoted projects either directly with customer or through OSR
• Maintain quote status information in First Supply LLC’s business system
• Prepare submittals and O&M documents for awarded projects
• Promptly answer telephone calls and respond to e-mails in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
• Quickly and effectively find creative ways to meet customer’s needs
• Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
• Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
• Recommend products and provide service to customers, based on customer’s specific needs
• Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
• Accurately enter customer sales orders onto the business system
• Ensure product orders are shipped in a timeframe to meet customer’s needs
• Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
• Identify and develop profitable new sales opportunities
• Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
• Identify trends in customer satisfaction or dissatisfaction and make recommendations
• Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
• Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
• Attend sales and product review meetings
• Attend training programs as required
• Keep records as required
• Other duties as assigned by the General or Department Manage