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SalaryWPS, a subsidiary of WEC Energy Group, is seeking a Customer Service Consultant in our Two Rivers, Wisconsin location.
Pay & Benefits:
- Starting pay is $33.93 and offers regular increases per the bargaining agreement.
Benefits include:
- Medical/Dental/Vision Plan
- 401K Plan
- Paid Time Off
- Paid Holidays
Job Summary
The Customer Service Consultant acts as a primary point of contact for customers by proactively and reactively responding to the service needs of residential and small commercial gas and electric customers. This position is responsible for maximizing business opportunities with customers. This individual needs to consistently meet and exceed customer expectations in each customer contact.
Job Responsibilities
Develop and Maintain Customer Relationships
- Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business.
- Coordinate installation with internal and external resources.
- Work with customers, developers, and contractors to establish new and expanded service, make proactive “touch-point” contacts.
- Proactively manage customer contact and expectations for service delivery by identifying and resolving potential issues to timely completion.
- Proactively manage internal company work requests by identifying and resolving potential issues to timely completion.
- Respond to customers through multiple channels; call, email, fax, mail or face-to-face.
- Communicate new, relocation and upgrade service information to customers & contractors.
- Follow company policy/procedures to capture all relevant customer information.
Work Management
- Create, run and maintain queries in the work management system.
- Update job tasks as required.
- Process information updates.
- Follow-up on job requirements (inspections, ready for service cards, signed sketches, permits, ROW, payments, lighting contracts, etc.).
Maintain Quality Service
- Follow distribution standards, company policies, and procedures.
- Provide necessary support for customer restoration efforts and gas emergencies.
Minimum Qualifications
- Associates Degree or equivalent Armed Forces training.
- 3+ years of Customer Service experience and/or customer relations related experience.
Preferred Qualifications
- Delivery of Customer Service and sales, including inbound/outbound calls is preferred.
- Customer related experience in one of the following areas: utility, construction, industrial, or commercial is preferred.
- Experience in negotiating with customers and dealing with difficult situations is preferred.
End Date: 02/02/2024
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
