Customer Service Consultant

Welcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.

135 years of operating history;

• Born as a modest, door-to-door life insurance business and built to last forever
• Ranked 314 on Fortune 500
• Award winning Talent Development Team
• Top 10 for Top Spouse Employer and Military Friendly Employer in 2023
• We consider Cincinnati the best place to live, work and celebrate life – that is why we are committed to doing good for our community

Our Culture

We are building our company to thrive and provide value to our customers, business partners and associates over the long term. To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork. We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision-making.

A Day In The Life

The Customer Service Consultantbuilds relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products.

Duties and Responsibilities

• Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
• Identifies cross selling opportunities while servicing the client using tailored approaches.
• Provides professional, effective courteous service using Customer Service techniques and solid judgement.

Desired Competencies and Skills:

• Proven effective Customer Service skills.
• Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.
• Proficient in ability to use multiple computer systems with ability to multi-task.
• Ability to adapt to changing client needs and process improvement changes.

Premier Benefits to Support YOU

• Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!
• Retirement solution with our 401(k) savings AND pension plan!
• Paid time off that increases with tenure.
• Tuition Reimbursement
• Subsidized affordable parking
• On-site Cafeteria and fitness center (including sports leagues)
• On-site Registered Nurse
• Career Coaching/Mentoring
• Individualized development plans and career pathing

Learn more about who we are visit; www.westernsouthern.com/careers/home-office-careers.

Western & Southern is a no nicotine, no tobacco employer in Ohio.

Western & Southern Financial Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

Cincinnati, OH 45202: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Experience:

• Customer Service: 1 year (Required)

Caring’ / ‘Kind’ / ‘Helpful’ workplace values & ‘Doing An Important Job For The Community’ can be expressed in terms as simple as:

· ‘We’re committed to delivering quality customer support.’

· ‘We have a positive impact on the lives of our customers.’

• · ‘We help every customer have a swift / pleasant / memorable experience.’

Job Type: Full-time

Pay: $21.92 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person