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Form of workJob Description
Customer Service Representative for construction building materials at our shop and warehouse.
Smalley & Companyan employee-owned business since 2000.
Smalley & Companyan employee-owned business since 2000.
We have a planning for excellence attitude, with a manage yourself philosophy and welcome professionals who enjoy the vibe.
We are a successful sales force concentrating in exceptional Customer Service with competent talented specialists.
We delight our clients in the Construction Building Products Market by providing refined, knowledgeable, trained specialists.
We delight our clients in the Construction Building Products Market by providing refined, knowledgeable, trained specialists.
Benefits: Quick Glance
- Medical & Dental (Standard & Premium plans), Vision, Group Life Insurance, Supplemental Disability Plans, plus more
- Retirement Plan(s):
- 401k with Employer Match and
- Employee Stock Ownership Plan (ESOP)
- Holidays (10 Observed): Includes Employee Birthday plus Floating
- Vacation & Sick Time Programs
- Bonus Plan
- Total Workforce: Under 200
- Energetic, prosperous, dynamic, capable Organization
We believe that our employee-owners set us apart from the competition. We are a dedicated sales organization committed to our employees.
Career Details - Customer Service Representative
Ideal Candidate: Helpful, positive, team player with exceptional face-to-face Customer Service skills. One who enjoys troubleshooting, researching, investigating.
Position Summary
The CSR supports sales personnel to research solutions, respond to customer requests and identify leads for selling opportunities.
The CSR supports sales personnel to research solutions, respond to customer requests and identify leads for selling opportunities.
Position Details
- Reports To: Operations Lead
- Position Level:
- Status: Full-time (40 hours/week)
- Classification: Non-exempt (Overtime available)
- Schedule: Monday - Friday
- Shift: 6:00 a.m. - 3:00 p.m.
- Location: 4250 South 38th Street, Suites 100-110, Phoenix, AZ 85040
- Workforce: Under 25 employees
- Compensation: Based on experience, knowledge, ability
- Hourly Range: $21.00 - $25.00
Primary Responsibilities
- Provides exceptional, knowledgeable Customer Service and technical support.
- Assists the sales and operations team.
- Follows policies, procedures, and safety procedures.
- Research, learn, and maintain product information.
Skills
- Excellent communication skills including phone etiquette.
- Proven customer support experience or experience as a client service representative.
- Ability to write, read business correspondence, English language.
- Ability to research, analyze, interpret general business periodicals, professional journals, technical procedures, governmental regulations.
- Ability to calculate figures, amounts, apply basic algebra and geometry.
- Proficient in the use of Microsoft office tools.
- Construction industry and/or building material products knowledge/experience highly desired.
- Bi-lingual, Spanish and English, highly preferred.
- Familiarity with ERP systems and practices (Infor SX.E) welcomed.
The Smalley Mission: Be the vital link for customers. By: 1) Buying at maximum discount levels to help stay competitive, profitable. 2) Stocking products locally to provide fast delivery. 3) Having trained representative & salespeople, both inside and out, that know how to respond to all needs.
Please apply on our Smalley Website/Careers page to be considered.
Smalley Open Careers Link ->Open Positions
