Customer Service - Bilingual Japanese

We are looking for a positive and professional Customer Service Representative Bilingual in Japanese to join our team in Los Angeles, CA! A leading freight forwarding company within the perishable goods industry is seeking an eager and outgoing team member to join their expanding export department.

TRAINING PROVIDED!

As a CSR your main priority will be providing excellent Customer Service while processing orders, entering data, and maintaining continuous communication with clients and staff members.

Related specific responsibilities will include:

• Provide Customer Service via email and phone
• Impute and process orders within provided system
• Answer all customers’ questions and provide relevant information
• Track and trace freight shipments for customers/clients
• Assist with light accounting tasks
• Booking air space with airlines
• Communicating status of booking with customers
• Perform general clerical duties

Qualifications:

• Minimum 1 years of Customer Service and clerical experience
• Minimum 1 year of Excel and Word experience
• Logistic experience is a PLUS
• Bilingual in Japanese is REQUIRED
• Must be able to work independently with minimal supervision
• Eligible to work in the US and pass TSA background check

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