Customer Service Associate/ Senior Customer Service Associate (Part-Time)

• Engage in face-to-face, email, and phone communications to endure seamless customer experiences for each and every guest
• Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns

• Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards
• Cross-train in areas such as Care and Cleaning, virtual sales, merchandise transfers, and other vital tasks
• Understand the functions of the shop, and assist with the flow of merchandise in and out of the jewelry shop to ensure customers receive their pieces in a timely manner

• Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork
• Strive for personal growth by maintaining product knowledge and embracing Shane Co.’s philosophies
• Give and receive constructive feedback, adapting with coaching you may receive

• Prior customer-facing experience is required; jewelry sales experience is not mandatory—we'll provide comprehensive training and ongoing learning opportunities!
• Availability during evenings and weekends is a must, with the perk of being closed on 7 major holidays.
• High level of visual acuity and manual dexterity.
• Excellence in written and spoken English; effective communication is key.
• Proficient in basic math and cash handling
• A minimum of a high school diploma or equivalent is required.

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.