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Form of workA Customer Service Associate is in charge of providing excellent customer service, creating an extraordinary experience, completing point-of-sale transactions, and giving ease of service.
ESSENTIAL FUNCTIONS:
Provide an exceptional customer experience by ensuring the customer is priority both on site and off site.
Service the customer in a helpful and friendly manner including point of sale transactions, and helping them get the best service.
Assist customers in all aspects of quality of service.
Proactive in assisting customers.
Determine customer needs based on personal relationships.
Suggest additional service to compliment customer selection.
Reinforce customer’s selection.
Encourage customers to reach out whenever they need assistance.
Execute morning meetings.
Train new team members.
Collaborate with peers, leads, and managers to coordinate tasks.
Communication of pricing or service issues to supervisor.
Perform these functions in an efficient manner; flex between tasks as directed by a Supervisor.
Regular, dependable attendance and punctuality.
Perform other duties as necessary.
Qualifications:
- Previous experience in sales, customer service, or related field is a plus
- Student Mentality – willingness to take direction and learn
- Strong leadership qualities
- Ability to build rapport with clients
- Ability to thrive in a team environment
- Ability to hit personal and team goals
- Work in a fast paced environment
- Proactive thinker and solution oriented
