Customer Service Associate - Campus Bookstore

Are you interested in building a career that makes a difference and creates a legacy? Parker University, the fourth-fastest growing college in Texas and the fastest-growing college in Dallas, is currently searching for a CUSTOMER SERVICE ASSOCIATE to join our rapidly expanding team! We are seeking individuals who desire to use their unique skills to innovate and make an impact.

The CUSTOMER SERVICE ASSOCIATE is responsible for providing great Customer Service, answering phone calls for the department, processing customer transactions/web orders, maintaining the appearance of the bookstore and sorting/delivering mail & packages.

WHAT YOU WILL BE DOING:

Responsibilities include, but are not limited to:

• Greet and assist customers; offer friendly and knowledgeable service.
• Communicate with customers effectively, in person and on the phone; handle service problems politely and efficiently.
• Organize, monitor, stock and maintain merchandise and inventory levels.
• Ensure that a well-organized back stock section is maintained, enabling staff to adequately stock the sales floor.
• Ensure all transactions are processed efficiently and accurately.
• Maintain bookstore organization and cleanliness.
• File all necessary paperwork; create new customer profiles in POS system when necessary.
• Occasionally perform opening and closing duties to include running reports and closing out cash register(s).
• Accurately and efficiently pull, package and ship customer phone/online orders.
• Provide mail, copy and binding services for the university.
• Use copiers, binding equipment, paper cutter etc. to prepare or finish documents.
• Sort and deliver campus mail and packages as necessary.
• Maintain positive relationships with all internal and external customers.
• Perform any other tasks deemed necessary by the bookstore manager.

WHAT YOU WILL NEED:

EDUCATION/EXPERTISE:

• High School Diploma or equivalent required with some college preferred.
• A minimum of two years’ experience in high volume, fast paced retail environment, i.e., Retail pharmacy, grocery store or department store.
• Must have experience in data processing and cash register operations and knowledge of receiving/stocking.

JOB REQUIREMENTS/SKILLS/ETC.:

• Basic technical skills to include Windows, Microsoft Word/Excel proficiency;
• Accurate typist, cash register experience;
• Above average use of English, spelling, grammar, and punctuation skills;
• Legible handwriting
• Excellent public relations and communication skills; must maintain a professional demeanor and a positive attitude; quick learner, detail-oriented, team player.
• Must be able to work flexible part-time hours between 8:00 am – 4:30pm Monday through Friday (must be available for occasional weekend shifts).

PHYSICAL REQUIREMENTS:

• Visual acuity to use a keyboard and view a computer terminal. Requires good hand-eye coordination, arm, hand and finger dexterity
• Occasionally required to climb or balance, stoop, kneel crouch or crawl with dexterity and mobility; ability to perform job related activity.
• Requires ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
• Ability to occasionally lift, carry and/or move light to medium weight up to twenty-five (25) pounds and/or exert up to twenty-five (25) pounds of force.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WHY PARKER?

Founded in 1982 by Dr. James William Parker, Parker University has more than 1,800 students and 34 academic programs. Parker University proudly offers its famed Doctor of Chiropractic degree and Business and Technology and Health Sciences programs.

Parker University has been recognized as a Great College to Work For and one of the 25 Fastest-Growing Colleges in the U.S.

Parker University offers competitive salaries, generous benefits, and the opportunity to engage with our unique campus community.

Parker University is committed to building a diverse and inclusive community and strongly encourages candidates from underrepresented groups to apply. Parker University is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.