Customer Service Associate

About Belle

Belle is a hyper-growth engagement company that is revolutionizing home care - and it all begins with the feet. With 25M+ U.S. seniors no longer able to reach or see their feet, a lack of self care quietly brings millions to immobility and drives $38B+ in preventable medical spending every year.

Through a proprietary clinical-spa foot care service covered by Medicare Advantage, Belle’s Advanced Nail Technicians or “Belle Technicians” play a critical role in the lives of those we serve. The Belle care model has been designed to:

• Protect mobility and prevent 75%+ of widespread, costly foot complications;
• Develop deep, trusted relationships with members;
• Digitally connect the care team into the home through our regular monthly visits;
• Identify and resolve whole health issues early (physical, mental and social)

Far more than foot care, our mission is to unite people and their care through joy.

About this Role

Belle is looking for a full-time Customer Service Associate to provide the highest quality support for the customers we serve. Beyond daily scheduling, communication and outreach, this role requires strong verbal communication and patience with the wonderful seniors we serve.

Responsibilities

• Participate in 1-week training during normal business hours (8am-4pm).
• Cover 7AM-4PM CST Shifts, Monday-Friday.
• Administrate Customer Service functions (e.g., phone, email, SMS chat).
• Scheduling, confirming appointments and other inbound/outbound Customer Service tasks.

Experience, Skills, & Personality

• 6 Mo+ of Customer Service, call center, or equivalent experience
• Experience in healthcare and/or seniors preferred.
• Strong, secure Internet connection and private workspace
• Ability to adapt to an evolving work environment
• Articulate and patiently communicate over the phone
• Maintain, own, schedule and attend to work assignments with minimal supervision
• Exhibit a positive, energetic and empathetic personality

Benefits

• Competitive compensation
• Paid time off, sick, paid holidays
• Remote work schedule

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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