Customer Service Associate

About us

Flower Outlet is a small family business in Nashua, NH with a secondary location, Merrimack Flower Shop & Greenhouse in Merrimack, NH.

Flower outlet is a full service florist serving the greater Nashua area for over 20 years, providing a quality product at reasonable prices. We pride ourselves on offering individualized Customer Service and strive to exceed all expectations. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth.

We are looking to hire a part-time Customer Service Associate. Flower Outlet is seeking enthusiastic individuals with good work ethic and a genuine interest in exceeding expectations.

The responsibilities include advising customers on suitable floral arrangement selections, wrapping completed floral arrangements, unpacking and organizing deliveries, and ensuring that the floral shop is clean and well-organized.

Ultimately, an exceptional Customer Service should be able to demonstrate excellent organizational and communication skills and ensure that all customers have a positive experience. We prefer candidates with industry experience, but we are willing to train the right person.

The Customer Service Associate will work closely with management to understand the day-to-day priorities and sales. If you're looking for a rewarding career opportunity that includes ample opportunity for professional development and creativity, this could be the right job for you!

Customer Service Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Help customers in the store find the appropriate arrangement
• Process customers orders over the phone and in-store POS system
• Maintain a clean and full sales floor displays
• Maintain the floral vitality of all inventories including the watering, cutting, and pruning of floral inventory

Position Type/ Expected Hours of Work:

Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays. Part time position.

Customer Service Associate Requirements:

• Excellent organizational skills.
• Effective communication skills.
• Excellent time management
• Exceptional Customer Service and sales skills.
• Detail-oriented.
• Ability to work in a fast-paced environment.
• Ability to operate a POS system/computer knowledge
• Ability to asses and solve arising issues

EEO Statement:

Flower Outlet provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person