Customer Service Associate

Company: Airport Home Appliance

Location: Hayward, CA/ Onsite

About Us: At Airport Home Appliance, we're not just another appliance store – we're a family-owned appliance superstore committed to providing unmatched selection, unbeatable prices, and outstanding Customer Service. With over 80 brands and hundreds of appliances on display, we pride ourselves on being the go-to destination for all appliance needs in Northern California. We are currently seeking a dedicated Customer Service Associate to join our team!

Responsibilities:

• Serve as the primary point of contact for customers.
• Answer incoming calls promptly and professionally, providing excellent service with a cheerful demeanor.
• Manage project timelines and task lists efficiently.
• Utilize technology effectively to address customer inquiries and issues.
• Collaborate with management to identify opportunities for improvement.
• Ensure adherence to company procedures and regulations.
• Assess customer needs and provide appropriate course of action.
• Other duties as assigned.

Requirements:

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Tech-savvy with proficiency in using various tools and software.
• Prior Customer Service experience preferred.
• High school diploma or equivalent required.

Benefits & Perks:

• Competitive salary
• 401(k) program
• Paid vacation and sick time
• Training and development opportunities
• Employee discounts on products
• Positive and supportive work environment

If you're passionate about delivering exceptional Customer Service and thrive in a dynamic team environment, we want to hear from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Hayward, CA 94545: Relocate before starting work (Required)

Work Location: In person