Patient Services Coordinator

Patient Services Coordinator

 Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.

Who We Are:

CORA Physical Therapy provides a full range of outPatient Services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You'll Love About Us:

         Competitive Pay

         Medical, dental, vision, disability, and life insurance

         7 paid annual holidays + 2.5 weeks PTO that grows with time

         401k Retirement & savings plan  

         Career growth opportunities within CORA

         Leadership development: coaching, mentorship, and skill-building activities

         Tuition reimbursement

What You'll Need:

         High School diploma or GED required

         Previous customer service experience within the last two years required

         Proficiency with Microsoft Office Suite (Word and Excel) required

         Strong time-management and organizational skills

         Superior written and verbal communication skills

         High level of personal integrity, reliability, and honesty

         Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:

         Prior experience in a healthcare office setting

         Basic medical terminology

         Fluency in Spanish or Creole

What You'll Do:

         Warmly greet and build rapport with patients through in-person and phone interactions

         Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary

         Verify patient insurance for outpatient therapy benefits (applicable locations only)

         Manage incoming physician referrals and prescriptions

         Provide communication on first visit expectations to all new patients 

         Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)

         Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files

         Collect co-pay/deductible payments and provide a receipt with each transaction

         Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager

         Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.