Customer Service And In-Office Membership Plan Lead.

Are you a dynamic individual ready to take on a dual role responsible for Customer Service as well as sales, design, and support of membership plans in the practice for dentists and dental offices? Look no further! Join PPO Profits, a prominent player in the dental insurance space, and become our Customer Service and In-Office Membership Plan Lead.
Responsibilities:

• Primary Contact:
  
  • Serve as the primary point of contact for incoming inquiries related to insurance negotiations and credentialing for dentists and dental offices.
  • Act as the main point of contact for clients utilizing the FFS Profits in-house membership plan software.
• Exceptional Customer Service:
  
  • Provide exceptional Customer Service by addressing client queries, concerns, and requests in a timely and professional manner.
• Guidance and Support:
  
  • Assist dentists in navigating the insurance negotiation and credentialing process, offering guidance and support to ensure seamless interactions with insurance providers.
• Record Keeping:
  
  • Maintain accurate and detailed records of client interactions, ensuring comprehensive documentation of all communication and transactions.
• Guidance and Training:
  
  • Guide dentists through the setup process for membership plans, providing hands-on assistance and training as needed.
• Technical Support:
  
  • Offer technical support to resolve any issues or challenges faced by clients in implementing and utilizing the membership plan software.
• Client Engagement:
  
  • Conduct regular check-ins with clients to ensure they are maximizing the benefits of the software and address any concerns or questions they may have.
• Collaboration:
  
  • Collaborate with the sales and development teams to communicate client feedback and contribute to continuous improvement of the software.
  • Collaborate with the internal team to facilitate efficient resolution of client issues and optimize the overall client experience
• Onboarding:
  
  • Assist in the onboarding of new clients, providing them with the necessary resources and support to successfully integrate the membership plan software into their practice.
• Industry Knowledge:
  
  • Maintain a strong understanding of the dental industry, membership plan trends, and software updates to better assist and advise clients.

Requirements:

• Must be a US citizen or permanent resident.
• Proven experience in Customer Service or a related field.
• Strong communication and interpersonal skills.
• Familiarity with insurance negotiations and credentialing processes is a plus.
• Excellent organizational and record-keeping abilities.
• Ability to collaborate effectively within a team.

What's in it for you:

• A regular M-F work schedule.
• Competitive salary.
• Remote work from home!
• Be part of an amazing team within a very fast-growing company!

Ready to take on this exciting role? Apply now and be a key player in shaping the future of dental insurance with PPO Profits!