Customer Service Agent - Remote/Office

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional Customer Service and support to our clients. You will serve as the main point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. This is a great opportunity to join a dynamic and growing company that values teamwork and a strong commitment to customer satisfaction.

Responsibilities;

• Responding to customer inquiries and providing accurate and appropriate information
• Resolving customer complaints and escalating issues as needed
• Providing product knowledge and assistance to customers
• Processing customer orders and ensuring timely delivery
• Maintaining customer records and updating customer information in the database
• Collaborating with internal teams to resolve customer issues and improve processes
• Building and maintaining strong customer relationships to promote customer loyalty

Requirements;

• Previous experience in Customer Service or a related field preferred
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to handle customer complaints effectively
• Proficient in Microsoft Office Suite
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy