Customer Service Agent

We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

$21 - $23 hourly

• Find patterns in customer complaints and bring them to the team for improvement
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Keep track of customer accounts and make updates with new account information as necessary
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Work closely with the sales lead to stay up-to-date on service and product knowledge

• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent

Shamrock Overhead Door: Your Top Choice for Garage Door Services in New England.

As a veteran-owned and operated company, Shamrock Overhead Door is dedicated to delivering high-quality service. Our top-notch technicians undergo rigorous training to be the best in the industry.

With our commitment to excellence, we have earned a solid reputation as one of the most reliable door companies in the region. Our work ethic and passion sets us apart, and our clients can attest to the quality of our service.

Looking for a rewarding opportunity in a growing industry? Join Shamrock Overhead Door. We offer career advancement and the chance to become a leader in the door and access industry. Be a part of our success story.

Learn more at https://shamrockoverheaddoor.com/careers/