Customer Service Agent

Job Summary

As a Customer Service Agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

• Must be able to announce both incoming and outbound flights.

• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

• Able to stand and work in one location for up to four hours at a time.

• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

• Work independently without direct supervision.

Requirements:

• Must be at least 18 years of age

• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

• Ability to read, speak, and understand the English language.

• Ability to stand for long periods of time

• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

• Possess entry-level computer skills

• Occasionally lift bags or items weighing between 50 and 70 pounds

• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

• Must be able to work nights, weekends, and holidays