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SalaryThis is a remote position.
Summary: Customer Service Agents help customers by answering questions, solving problems, and making sure they're happy with the company's products or services. They're the friendly voice on the phone or the helpful email responder, making sure customers feel valued and supported.
Responsibilities:
Help Customers: Answer calls, emails, or messages from customers and assist them with their inquiries or issues.
Solve Problems: Listen to customers' concerns and find solutions to make them happy.
Provide Information: Explain product details, pricing, or how to use services to customers who ask.
Process Orders: Assist customers in placing orders, handling payments, and managing returns or exchanges.
Handle Feedback: Listen to what customers have to say, whether it's good or bad, and take appropriate action.
Keep Records: Keep track of customer interactions and transactions in the company's system.
Work with Others: Collaborate with different departments to solve complex issues and meet customer needs.
Learn and Adapt: Stay updated on company policies and products to provide accurate assistance.
Requirements: High school diploma or equivalent. Previous Customer Service experience is helpful. Good communication skills, both speaking and writing. Ability to solve problems and stay calm under pressure. Basic computer skills. Willingness to work flexible hours, including evenings and weekends. Friendly attitude and a desire to help people.
