Role and Responsibilities

• Work as a Customer Service Advocate In a call center/front counter.
• Receive/collect payments from customers using cash, check or credit card in billing system via phone or in person.
• Assist customers in placing orders for services, troubleshooting equipment with existing service in person or on the phone.
• Issue and receive equipment at front counter, add to inventory or check for repair.
• Schedule and setup install/service calls.
• Other duties may be assigned by supervisor or management.

Qualification Requirements

Twelve (12) Months Customer Service Experience Preferred

Six (6) Months Money Handling Experience Preferred and the ability to add, subtract, multiply or divide quickly and correctly.

Self-motivated and ability to handle multi-task assignments

Computer skills

Tech Savvy

EDUCATION REQUIREMENTS

High School Diploma or GED

Additional Notes

Customer Service Advocate represents the needs of the customer for BEAM ensuring that our customers receive high-quality service. Your primary duty is to meet the needs of the customer and make sure the company serves their best interest.