Customer Service Administrator

As a member of the Service Delivery Team, the Customer Support Administrator is responsible for helping resolve trouble tickets through the service desk portal or by phone. Helps maintain the company knowledge base and hardware documentation. Provides administrative support to the home office.

Duties and Responsibilities

• Respond to customer support tickets in the service desk portal
• Help field customer support calls by noting the customer needs and providing them with a solution or escalating the issue to proper department
• Create knowledge base articles for all Knowmadics product offerings
• Provide training to customers both web-based and onsite
• Test and provide documentation for hardware devices
• Maintain hardware device inventory
• Support office with general administrative duties

Qualifications

• High school diploma/GED required (Associate degree in a business-related field preferred)
• Call center or Customer Service experience preferred
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Ability to analyze, test and solve hardware device related problems.
• Flexible, organized, eager to learn, self-starter with a positive attitude.
• Ability to work independently in remote or office environment with little direct supervision

Working conditions

Should be willing to work in a variety of settings as needed. Flexible to work long hours as required.

Physical requirements

Prolonged periods of remaining in a stationary position at a desk and working on a computer.

Direct reports

None.