Customer Service Administrator

Benefits:

• Career progression opportunities
• Training and coaching provided
• Professional environment
• Weekdays
• Bonus based on performance
• Competitive salary
• Paid time off

Compensation & Benefits:

• $22-$25 per hour, based on experience.
• Weekdays.
• Professional environment.
• Training and coaching provided.
• Paid time off.
• Bonus opportunities.
• Career progression opportunities.

About Us:
USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which enables homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 140,000 homes and boast an outstanding customer satisfaction rating.
Job Summary:
This role isthe first point of contact for potential and existing customers. It functions as both a partner, and a resource, to our customers, our sales staff, and our technical staff. It is perfect for those who are organized and enjoy talking on the phone and coordinating appointments. The successful Customer Service-Office Administrator is an ethical, energetic, and customer focused team player.
Key Responsibilities:

• Learn and fully understand the USA Insulation product offerings and pricing strategies.
• Participate in training sessions to enhance product knowledge and sales skills.
• Manage and distribute sales leads from all sources.
• Immediately contact leads with the goal of:
• Establishing a pleasant, always respectful rapport with the prospect.
• Following the USA Insulation script for qualifying prospects, with the end goal of scheduling an in-home consultation with a USA Insulation Energy Consultant.
• Document all activity in the company CRM.
• Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.
• Work closely with the sales team and technical team to ensure timely execution.
• Manage the company job board and scheduling calendar.
• Manage the office.
• Provide support to the General Manager, as requested.

Candidate Requirements:

• A positive attitude, and the ability to adapt to changing priorities is a must.
• Proven sales and/or Customer Service success.
• Strong people and communication skills.
• Proficient in Microsoft Word and Excel.
• Experience using a CRM.
• Detail oriented.
• Ability to prioritize work and handle multiple projects.